In his first remarks on the issue, Chandrasekaran, chairman of Tata Sons and Air India, on Sunday said the airline’s response to the incident on its New York-Delhi flight on November 26, when A drunk man urinates on a traveling womanit should have been “much faster”.
“The incident of Air India flight AI102 on 26 November 2022 was a matter of personal distress for me and my Air India colleagues. Air India’s response should have been much quicker. We have failed to handle this situation the way it should have been,” Chandrasekaran said in a statement. “.
The Tata Group and Air India stand by the safety and well-being of our passengers and crew with conviction. We will review and overhaul every process to prevent or address any incidents of a runaway nature.”
Chandrasekaran’s statement came a day after the airline’s CEO, On Saturday, Campbell Wilson said the airline could have handled the situation better. He said the names of four cabin crew members and a pilot had been raised, and that the airline was reviewing its policy on serving alcoholic beverages on flights.
With questions raised about the airline’s failure to immediately report the unruly passenger to law enforcement, he advised employees to report all incidents regardless of a settlement reached.
Wilson’s statement also hinted at reforming the incident reporting process. “Internal investigations into whether there were loopholes by other employees are ongoing on aspects including in-flight alcohol service, incident handling, in-flight registration and complaint handling. As a responsible airline brand, we have initiated the following steps with a view to Enhance and improve how such incidents are handled in the future.
Earlier, the Directorate General of Civil Aviation (DGCA) called Air India’s behavior “unprofessional”, and issued offer notices to the airline and its crew who operated the flight.
Air India filed a police complaint on December 28, more than a month after the incident, and the police filed a complaint Flight information area On January 4, the accused passenger, Shankar Mishrawas arrested before Delhi police on Saturday.